About Us

This website is owned and operated by R A Sleath, 25, Tennyson Way, Melton Mowbray, Leicestershire, LE13 1LJ.

If you need to contact us, please email us at: mail@nulight.co.uk, or call

07825 936 089

Terms & Conditions

Our policy is to:-

Full Terms of Business

Definitions

“We”, “us” or “the company” means Nulight.
“You”, “the customer” or “the buyer” means the person, company or entity contracting to purchase the goods.
“The goods” are the items that you order from us as specified by your order and our acknowledgement by email.

Order Acceptance

We can receive orders via the Nulight web site, by phone, mail or e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged by e-mail, telephone orders are acknowledged verbally at time of order. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time.

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.

Pricing

We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling.

Payment

Payment may be made through Paypal, by cheque in pounds sterling (made payable to “R A Sleath”), or by Postal Order.

Delivery

We aim to despatch orders within 48 hours of receipt, subject to stock availability, but please allow up to a maximum of 28 days for delivery. Orders are delivered by the most appropriate method, usually First Class post, or courier. If any delays occur, we will endeavour to keep you informed. If delivery is delayed beyond 28 days, we will always give you the option of receiving a full refund of any payments that you have made.

Returns

Returns will only be accepted with our prior agreement as detailed in our returns policy.

Retention of Title

Whether or not delivery has been made, property in the goods does not pass from the company to the customer until full payment is received.

Specifications and Information

Goods are supplied subject to the company’s standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer’s duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company. Please note that exact colours and finishes are difficult to reproduce accurately on web sites and printed materials and that customers should not place undue reliance upon such reproductions.

Privacy & Data Protection

We respect your right to privacy and ensure that all transactions are made in accordance with our privacy policy. We comply with the provisions of the Data Protection Act (1998) and the European Union Data Protection Framework Directives and only store the data necessary for accounting, marketing, sales, public relations and record keeping in order to maintain and improve the trading relationship between the company and its customers and suppliers.

Complaints

We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address or via our email address.

Notices

Any notices should be sent to the company at its registered office address: Nulight, 25, Tennyson Way, Melton Mowbray, Leicestershire, LE13 1LJ.

Indemnity

Customers and other users of this web site agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.

Law

All disputes arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.

Ordering & Delivery

Ordering on-line

Ordering on line is fast and easy. Simply choose the products that you need and select the appropriate quantity. Payment can then be made using virtually any major credit or debit card via our fully secure payment gateway provided by Paypal We can also accept payment by cheque from a UK bank account.

Ordering by ‘phone

If you prefer to order by phone please call us on the number below.

07825 936 089

Order by mail

We are pleased to accept orders by post. Please send cheque (made out to R A Sleath) or Postal Order with order, together with full name and address and contact telephone number.

Please post your completed order to:-

Nulight

25, Tennyson Way

Melton Mowbray

Leicestershire

LE13 1LJ

Delivery Charges

Delivery charges can be noted on the website, please see “Prices and Delivery”.

Export Orders

Please note we that are unable to accept orders for delivery outside the UK, due to the fragile nature of the product.

Delivery

Most orders received by mid-day (Monday to Friday) are usually despatched on the same day and the vast majority within 48 hours of receipt, subject to stock availability. Orders are delivered by the most appropriate method, usually First Class post or courier. Orders should generally be delivered within 1 or 2 working days of the despatch date. Please note that Royal Mail post may take up to 15 working days for delivery.

If you require an order to be delivered urgently, please contact us to make the necessary arrangements.

If delivery is delayed excessively, we will always give you the option of purchasing alternative items, at which point we will instigate a search by Royal mail for the missing item, or of receiving a full refund of any payments that you have made. If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made.

Delivery charges quoted are for UK mainland destinations only using our standard delivery methods. For deliveries over 1.5kg to the Scottish Highlands and Northern Ireland, off-shore destinations and express services, please contact us for a quotation.

Please note that most orders weighing in excess of approximately 1.5 kg and any valuable deliveries are delivered by courier and will require a signature on delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.00 Monday to Friday to accept delivery. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a re-delivery charge will be levied to cover our re-delivery costs.

 

Returns policy

We strive to provide you with the highest levels of service possible, and our policies are in place to quickly solve any issues which may arise.

Phone: 07825 936 089
email: mail@nulight.co.uk

Should you wish to return goods for any reason please supply the following information:-

No returned goods will be accepted unless the above details have been provided.

We will do our utmost to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.

Returns terms

Please ‘phone or email us if you have any concerns or questions.